sales

OUR METHODOLOGY

Bottom line—we maximize your sales team’s efficiency, increasing your ROI.

How do we do it?

There are few leaders in consulting that fully understand the importance and value of aligning strategy to operations and that have the ability to actually get it done. Barbara [of Birchstone Consulting] is one of those few.”

—Vice President, Capgemini

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CLIENT:
Fortune 100 Energy Company


CHALLENGE: During prior two years, company had been unable to align business units to establish a comprehensive customer management approach and standardized business processes.

SOLUTION: Define a contact center and customer management strategy.

RESULT: In eight weeks aligned executives and gained sponsorship from five independent business units, enabling the project to be funded and implementation to begin.

WHAT WE DID:

  • Researched current operations and practices across business units and interviewed key individuals to determine each unit's vision, goals and objectives. 
  • Collaborated with cross-functional sponsorship team to plan and define objectives for a strategic planning session.
  • Developed a “Fact Book” for all participants of a strategic planning session to establish a common foundation of knowledge.
  • Led leaders from five business units through a 1½-day strategic planning session.
  • Developed vision document including a set of ‘guiding principals’ that was used to maintain focus during additional detail design work and implementation.


INVESTING IN

THE COMPETITION'S SALES!

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Call us at 312-953-8802 or email us today for a free benchmarking assessment.